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Terms and Conditions



Returns Policy:
Items presented for exchange, credit note or refund must be presented within 14 of days of receipt of goods. 
Proof of purchase required for any return or exchange.
Refund available for manufacturing faults.
Goods must be in original condition.
Goods must not have been worn or damanged.
No refund on sale items. 
Returned goods must be be sent via Australia Post with tracking number as we are not responsible for lost post.

Please enclose your receipt with merchandise and send to:

Jiva Online
18 William St,
Paddington
NSW, 2021

All refunds, exchanges & credits will only be given upon arrival of the returned goods.

Credit Notes:

Credit notes are valid for 6 months from date of issue.
Not redeemable for cash.
Only redeemable at Jiva Paddington or Jiva Online.
Credit notes are like cash.  If they are lost they cannot be replaced.

Gift vouchers:

Gift vouchers are valid for 6 months from date of issue.
Not redeemable for cash.
Only redeemable at Jiva Paddington or Jiva Online.
Gift vouchers are like cash.  If they are lost they cannot be replaced.